Karen Konkel

Karen Konkel is an experienced professional in customer engagement and digital transformation, currently serving as an Account Executive at Edify since January 2021, where a cloud-based omnichannel platform is developed to enhance customer experiences. Prior to Edify, Karen held roles as a Business Development, Strategic Advisor, and Transformation Leader at Fierce Conversations, where the focus was on improving human interaction skills amidst automation. Extensive experience includes positions at Cogito Corp as Director of Client Development, Senior Account Executive roles at Pegasystems and LivePerson, and significant contributions to customer service solutions at IBM Tealeaf, Interactive Intelligence, U S WEST, Genesys, and Siemens Enterprise Communications. Karen's career reflects a deep commitment to optimizing customer interactions and fostering human relationships across various industries.