Syafaratul Erdina Mohd Yusof

Syafaratul Erdina Mohd Yusof possesses extensive experience in IT support and application management, currently serving as Application Support at edotco Group since October 2021. In this role, Syafaratul Erdina has demonstrated proficiency in Level 1 and Subject Matter Expert support for ticketing systems and customer service, effectively managing incidents and service requests while ensuring minimal disruption to business operations. Prior experience includes a position as Application Support Analyst at Bank Negara Malaysia from January 2018 to July 2021, providing Level 2 technical support and working on system enhancement projects in compliance with IT policies. Early career experiences include an internship at TH Properties Sdn Bhd and a role as Customer Relationship Executive at Suzuki Service Centre. Syafaratul Erdina holds a Bachelor of Information Technology (Information System) (Hons.) from Universiti Tenaga Nasional, attained between 2015 and 2017.