Mireia Romani Ortigosa

Head Of Customer Journeys at eDreams Odigeo

Mireia Romani Ortigosa has a diverse work experience spanning over several industries. By 2021, they were working at eDreams ODIGEO as the Head of Customer Journeys, a role they started in July of that year. Prior to this, they held positions such as Customer Service Project Manager and Call Center Senior Team Leader at eDreams from 2014 to 2021. Before joining eDreams, Mireia worked at eDreams as a Team Leader, Front Office Call Center, and Back Office Call Center from 2007 to 2014. Mireia also has experience as a Receptionist/Administrative at Federació Catalana de Tennis from 2004 to 2007, an Informadora at Barcelona Bus Turístic in 2004, an Auxiliar at Barcelona Bus Turístic in 2003, and an Auxiliar Técnico en prácticas at Reunions i Ciència in 2003. Mireia's earlier roles include being an Agente de Booking and Agente de Booking en prácticas at Unitel Siglo XXI from 2001 to 2003, as well as an Agente de Mostrador en prácticas at Viajes Transvia Tours in 2001.

Mireia Romani Ortigosa obtained their Diplomada degree in Turismo from Universitat Oberta de Catalunya between 2007 and 2011. Mireia also holds a Lean Six Sigma Yellow Belt certification from LSSI, obtained in December 2020.

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Peers

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Timeline

  • Head Of Customer Journeys

    July, 2021 - present

  • Customer Service Project Manager

    October, 2015

  • Call Center Senior Team Leader

    February, 2014

  • Team Leader - Call Center

    January, 2011

  • Front Office - Call Center

    December, 2009

  • Back Office-call Center

    July, 2007