Klaudia Orzełek

Klaudia Orzełek began their career in 2016 as a receptionist at OldGalicia. In 2017, they moved to FUNSPORT4 SP. Z O. O. as a receptionist. In 2019, they joined edrone sp. z o. o. as a Customer Service Manager and Customer Support Specialist. In this role, they managed the Customer Service Department and was responsible for contact with customers, constructing technical instructions and materials, configuring ads in Facebook Manager, connecting subscriptions and add to cart, verifying product feeds and configuring synchronizations, verifying delivery, importing customer databases, verifying and describing technical problems to IT, integrating additional communication channels and data analysis, marketing basics, email marketing indicators, e-commerce indicators, Google Analytics, account analysis and optimization, dashboards and QuickSight analysis, social media indicators, onsite and inbox data analysis, attribution models, onsite configurations and scenarios, social media ads configuration, email and SMS newsletters configuration, segmentation of databases, drag & drop creator configuration, legal issues, and MS Office and Google Suite. Klaudia also had knowledge of Confluence, Jira, Slack, Productboard, Pixel Helper, Loom, Foxe (XML Editor), Notepad++, Vidyard, BrowserStack, Canva, GIMP, HubSpot, Google Data Studio, Emaillabs, Intercom, and basic JS, HTML, and CSS.

Klaudia Orzełek holds a Magister inżynier (Mgr inż.) degree from the AGH University of Science and Technology in the field of Nauki przyrodnicze.