Laurent Agnes

Laurent Agnes has a diverse work experience spanning over 23 years. Laurent currently holds the position of Global Head of IT Service Support at EFG Bank, a role they took on in January 2022. Prior to this, Laurent served as the Global Head of Service Desk & IT Change Management from May 2018 to January 2022. Laurent also held the position of IT Service Centre Manager from May 2012 to May 2018 at the same company.

Before joining EFG Bank, Laurent worked at Philip Morris International as an IS Systems Specialist, where they were responsible for various tasks, including IP Telephony & LAN installation, server setup and configuration, user workstation setup, unity server migration, and maintenance of standard workstations and laboratory units. Laurent also handled the installation and maintenance of automated procedures and was involved in smartphone and push technology implementation. Laurent held this position from July 2004 to January 2006.

Laurent gained IT Analyst Support experience at Philip Morris International from November 2002 to February 2003. Laurent also worked as a Technical Support Analyst at Nestlé from May 2002 to October 2002.

Laurent's first work experience was as an apprentice at Commune de Gland from August 1998 to August 2001.

Laurent Agnes attended Shafston UNE from 2003 to 2004, where they pursued a field of study in BEC-V. Laurent Agnes also obtained several certifications from LinkedIn in various leadership and management topics, including AI Challenges and Opportunities for Leadership, Science-Based Habits for Modern Leadership, Leadership Foundations, Compassionate Leadership, Decision-Making Strategies, Extreme Focus for Effective Performance, Leading Strategically, Leading with Innovation, Mastering Communications as a Leader, The Best Leadership Lessons from the Worst Bosses, Communication Skills for Modern Management, Creating a Leadership Development Program, Growing Relationships as a Manager, The Cybersecurity Threat Landscape, Digital Strategy, Learning GDPR, Learning Information Governance, Transformational Leadership, Writing with Impact, and Becoming an Impactful and Influential Leader. These certifications were obtained between February 2023 and November 2023.