Meghan Hatcher

Meghan Hatcher has a diverse work experience spanning multiple companies. Meghan began their career in 2013 as a Senior Account Manager at ISN and held this role until 2018. At ISN, they were responsible for managing accounts and ensuring client satisfaction.

In 2018, Meghan joined Gartner as a Senior Client Success Manager - Executive Programs. In this role, they played a crucial role in helping clients achieve their mission-critical priorities by providing them with valuable insights and guidance. Meghan designed and developed success plans for clients, enhancing their engagement and retention. Meghan also contributed to increasing client satisfaction and growth through robust strategies and sales partnerships. Furthermore, they played a key role in training and mentoring new team members.

Most recently, Meghan joined eGain Corporation in 2021 as a Senior Customer Success Manager. Their responsibilities include ensuring that customers derive maximum business benefit from their eGain investment. Meghan supports adoption, surfaces value, and partners with clients to solve business use cases. Notably, Meghan has been recognized for their exceptional customer advocacy and is the recipient of the 2022 Most Customer Advocacy Wins award.

Overall, Meghan has a strong track record of customer success and driving business value in their roles as a Senior Account Manager, Senior Client Success Manager, and Senior Customer Success Manager.

Meghan Hatcher began their education journey in 2005 at the University of West Florida, where they pursued a Bachelor of Arts degree in History. Meghan successfully completed their undergraduate studies in 2009. Moving forward, Meghan enrolled at the University of West Georgia in 2009 and obtained a Master of Arts degree in Public History in 2012. In addition to their academic qualifications, Meghan also holds several certifications. Meghan obtained the OSHA 10 Hour certification from the OSHA Safety Training Institute in March 2018. Prior to that, in June 2016, they acquired certifications in Conceptual Selling from MHI Global and Oracle - Siebel from Oracle. Meghan further expanded their knowledge by completing the Fundamentals of Oil & Gas certification from the Energy Management Institute (EMI) in January 2016. Additionally, they completed the High Impact Presentations course offered by Dale Carnegie Training in May 2014. Meghan's interest in museum studies led their to obtain a certification in Museum Studies from the University of West Georgia in December 2010. Recently, in March 2022, Meghan became a Certified Customer Success Manager Level 1 through SuccessHACKER. It is worth noting that while Meghan's resume mentions a certification as a Certified Customer Success Manager, the obtained month and year are unspecified.