Shray Kapoor

Shray Kapoor is a seasoned professional with extensive experience in the travel industry, currently serving as a Senior Customer Resolution Specialist for Egencia in the APAC region since March 2016. In this role, Shray investigates service failures and provides resolutions for corporate travelers across India, Singapore, Hong Kong, Australia, New Zealand, and China. Previously, Shray worked as a Corporate Travel Consultant at Egencia, focusing on the Australian market, managing web booking, schedule changes, and other travel-related requests. Shray's background also includes serving as a Trade Support Analyst at British Airways, assisting travel agents with booking repricing and fare rules, and as a Senior Customer Service Representative at Serco for Ebookers and Orbitz. Shray holds an MBA in International Business from Sam Higginbottom Institute of Agriculture, Technology & Sciences and a BBA from Mahatma Gandhi Kashi Vidyapeeth.