Del S.

Del S. is an experienced professional in workforce management and capacity planning, currently serving as Capacity Planning Manager at eHealth, Inc. since September 2023. Previous roles include Sr Digital Product Manager at Elevance Health, Consultant at Tegria, and Long Term Capacity Planner at Collabera, among others. Del has effectively implemented workforce management concepts in various settings, including contact centers, improving scheduling, forecasting, and operational efficiencies. Key achievements include significant reductions in abandonment rates and enhancements in service levels at Medly Pharmacy, alongside contributions to the 2020 Census as Manager of Analytics at MissionSide. Del holds an Associate of Science degree in Economics from Salt Lake Community College.