Shady Shafiq

Shady Shafiq is an accomplished IT Operations Manager at ELARABY Group, with over a decade of experience in optimizing operational efficiency through robust policies and procedures. Shady has successfully served in multiple roles within the organization, including IT Process Owner, where incident management processes were standardized according to ITIL guidelines, and IT Executive, focusing on incident control and reporting. Prior experience as a Network Engineer at NTG Clarity involved designing and maintaining network infrastructure, while a role as a Sales Engineer contributed to significant sales revenue increases through client-focused strategies. Shady's background in the Egyptian Armed Forces as a Computer Reserve Officer highlights skills in managing critical military computer systems. Shady holds a Bachelor's degree in Computer Science and Engineering from Menoufia University.