Joe Garibay

Joe Garibay has had a diverse range of work experience throughout their career. Joe began their career as an Assistant Manager at Checker Auto Parts, where they supervised employees and managed daily operations. Joe then moved on to work as a Programmer/Analyst at Air Defense Credit Union, where they supported third-party software and designed new applications.

In 1988, Joe joined El Paso Electric Company as an Analyst in Technical Assistance. During their time there, they designed software to improve work efficiency and simplify procedures in the Customer Care areas. Joe also developed systems that improved customer service and trained and supported employees on these systems.

Joe progressed to the role of Supervisor, where they directed various customer care functions, such as budget billing, remittance processing, energy diversion, and collections. Joe was responsible for resolving customer issues and employee concerns, as well as managing the section budget.

Joe then became a Manager at El Paso Electric Company before transitioning to the role of Project Manager. As a Project Manager, they successfully implemented the company's $24.3 million customer information system and reengineered every Customer Care area to incorporate industry best practices. Joe also managed other major software implementations and ensured projects were completed on time and within budget.

In 2010, Joe was promoted to Director of Customer Care, overseeing a team of 75 employees. Joe'smain focus was on continually improving the customer care experience at El Paso Electric Company.

Overall, Joe Garibay has a strong background in customer care, project management, and software implementation. Joe'sexperience spans various industries and demonstrates their ability to lead and improve processes.

Joe Garibay received a Bachelor of Business Administration degree in Computer Information Systems from The University of Texas at El Paso in 1988.