Jaana Laaksonen-Rintala

Jaana Laaksonen-Rintala is an experienced professional in process development and customer service management, currently serving as a Development Specialist at Eläketurvakeskus – Finnish Centre for Pensions since August 2018. Prior to this role, Jaana held positions such as Process Development Manager at Nets Group, where responsibilities included development and implementation tasks related to business models and processes, and Business Process Development Specialist at GE Money Bank, focusing on customer satisfaction and business processes. Earlier career roles encompassed Customer Service Manager at Fortum and SOK, along with marketing-related positions at S-ryhmä/S Group. Educational background includes a Master of Science in Economics and Business Administration from the Turku School of Economics.