Alicia Tang

Alicia Tang is an experienced professional in customer success and operations management with a strong track record of driving growth and enhancing customer experiences. Currently serving as a Senior Customer Success Manager at Elastic Path since October 2022, Alicia previously held managerial roles at Observa and New York Life Insurance Company, contributing to successful customer experience initiatives and program management. Alicia's early career included significant operations management at Central District Ice Cream Company, demonstrating effective staff management and operational improvements that resulted in notable sales growth. Alicia's foundational experience in marketing research and analytics at Seattle University's Innovation & Entrepreneurship Center provided insights that supported business development for local organizations.