Richard A.

Richard A. is a seasoned IT professional with extensive experience in technical support and team leadership. Currently serving as the Senior IT Support Technician North America Site Lead at Elavon, Inc. since December 2016, Richard leads a team in troubleshooting and resolving complex issues, managing over 100 tickets daily, and providing advanced support for various operating systems including VMware and Microsoft platforms. Previously, Richard worked as a Desktop Support Technician at Swett & Crawford, delivering second-level support across multiple offices, and holds a background in providing Tier 1 and Tier 2 support at the Centers for Disease Control and Prevention. Richard began a career in IT as a Desktop Support Specialist at WaCA and holds an Associate's degree in Computer Science from the Interactive College of Technology-Chamblee.