Natalia Cavalcante Tonini

Natalia Cavalcante Tonini is an experienced professional in customer experience and project management, currently serving as the Manager of Customer Experience and Customer Success at Elaw Tecnologia S.A. since October 2014. Previous roles at Elaw include Chief of Implementations and Project Office Coordinator, where expertise was demonstrated in client management, project methodology, and portfolio audits. Prior experience includes a position as a Deployment Consultant at Thomson Reuters, focusing on software project implementations for legal departments, and as a Project Analyst at R2 Tech Informática, specializing in software development for airlines. Additionally, Natalia served as an English language professor at Fundação Richard Hugh Fisk from April 2006 to April 2009. Natalia holds a Bachelor’s degree in Business Administration from Universidade Nove de Julho.