Callum Nicol

Callum Nicol has two years of work experience. In 2021, they began working as a Customer Experience Associate at Elder. In this role, they took inbound calls and called new leads, delivering excellent Customer Experience, arranging appointments for Sales Executives, reengaging with customers who have previously enquired, helping existing customers with queries, responding to enquires on the Elder Intercom system, working with the sales team to move prospective customers along the sales pipeline, handling calls from current customers, conducting outbound calls, managing daily customer voicemail reports, and assisting with project work aiming to refine and innovate current role processes. From 2019 to 2021, they worked at Costa Coffee as a Shift Leader and Barista.

Callum Nicol attended Langley Park School for Boys from 2008 to 2015 and then completed a Bachelor of Arts in Communication and Media Studies from the University of Sussex from 2015 to 2018.