William Francis Ralloma

William Francis Ralloma has extensive experience in technical support roles, spanning over a decade in the technology and customer service sectors. Currently serving as Technical Support at Elegant Themes since May 2017, William has a background as Technical Lead at Rightpress, providing support through Zendesk and updating knowledge base articles. Previous positions include Technical and Customer Service Support at Remote.com, Domains Specialist at Crazy Domains, and various roles at Fasthosts Internet Ltd, where responsibilities encompassed product training and quality assurance. Early career experience includes Advanced Technical Support at 1&1 Internet AG. William holds a Bachelor's degree in Information Technology from the University of San Jose Recoletos.