Valerie Thomas

Valerie Thomas is a Lean Six Sigma Black Belt and PMP certified professional with extensive experience in operational excellence and project management. Currently serving as an Operational Excellence Consultant at Element Fleet Management since July 2016, Valerie focuses on enhancing service delivery and achieving measurable improvements in customer satisfaction. Prior roles include Program Manager/Business Process Engineer at Inovalon, where Valerie developed a project delivery framework to drive efficiency and quality, and Business Operations Manager at Bowhead Technical & Professional Services, managing a significant Federal IT project. Earlier positions at XO Communications and Avaya involved enhancing customer service and launching new products. Valerie holds a BA in Education from the University of Lynchburg and has completed coursework at Villanova University.