Optometry Clinic Front Desk / Tech

We are seeking a friendly and organized Optometry Clinic Receptionist to join our team and be the welcoming face of our clinic. As the first point of contact for our patients, you will play a crucial role in creating a positive and efficient experience. Teamwork is at the heart of our clinic's success, and we are looking for a receptionist who can contribute to our collaborative and patient-focused environment. 

Responsibilities: 

Patient Scheduling, Registration and Service:  

• Greet patients, by phone and in person, warmly and create a welcoming atmosphere in the clinic.
• Provide exceptional customer service by answering inquiries, scheduling and reminding of patient appointments, and addressing patient concerns with empathy and professionalism.
• Coordinate and manage the appointment schedule for optometrists and other clinic staff.
• Collect and verify insurance coverage ensuring the collection and storage of all proper patient billing information.
• Collect and verify patient information, insurance details, and medical history along with providing the necessary education on the necessary forms and documents needed for their visit.
• Provide basic information to patients about clinic procedures, policies and services
• Ensure accurate and complete entry of patient data into the clinic's electronic records system.
• Maintain a high level of professionalism and confidentiality in handling patient information.
• Assist in patient product ordering and dispensing as needed
• Uphold the clinic's standards of customer service and ethical conduct.

Administrative / Clinic Support:  

• Assist with administrative tasks and operational support, including but not limited to, filing, emailing, order placement, payment and data entry.
• Collaborate with all staff members to maintain an organized and efficient clinic environment.
• Work closely with optometrists, opticians, optometric technicians, and other clinic staff to ensure seamless patient care.
• Communicate effectively to relay important information and contribute to a positive team atmosphere.

Qualifications:  

• High school diploma or equivalent

• Strong customer service skills focused on communication, listening and supporting a team based environment

• Strong organizational abilities and attention to detail.

• Proficiency in using office equipment and computer systems.

• Willingness to embrace new technology and change

Our vision is to be the best place to work and to deliver the ultimate patient experience to an ever-increasing number of people.