Dima Baqaeen

Dima Baqaeen serves as the Head of Customer Success at Elevatus since October 2019, where responsibilities include leading a team to enhance client relationships and satisfaction to drive business growth. Prior roles include Senior Customer Success Manager and Strategic Partnerships & Alliances Manager, focusing on the development of long-term, value-creating partnerships. Dima's experience includes various internships at Robert Bosch GmbH and Hikma Pharmaceuticals, involving production planning and project management. Dima is also a member of Gain Grow Retain, a community for customer success leaders. Dima holds a Bachelor's degree in Industrial Engineering from the German Jordanian University and has studied at the Technical University of Applied Sciences Würzburg-Schweinfurt.