Omaira Maula Baksh possesses extensive experience in customer service and sales across various industries. Currently employed as a Customer Service Representative at Elevent and Chat Support at Upwork since February 2022, Omaira has demonstrated strong multi-tasking abilities and achieved a notable 97% customer satisfaction rating during a previous role as a Customer Service Representative at AT&T. Prior experience includes a role as a Fraud Analyst at SquareTrade, where Omaira focused on early detection and process improvement to mitigate losses. Educational qualifications include a Diploma of Education in Computer Software Engineering from Aptech Pakistan, completed in February 2021.