Karin Nõlvak

Karin Nõlvak has a diverse work experience primarily with Elisa and Elisa Eesti AS. Karin started their career as a Call Center Representative at Elisa Eesti AS in 2000, and later became a Customer Relations Specialist/Analyst at Elisa in 2002. In this role, they focused on increasing customer loyalty through data analysis and project management.

In 2012, Karin became a Customer Relations Manager at Elisa Eesti AS, where they were responsible for creating and executing the strategy and tactical plan for customer relations in the consumer customer segment. Karin also handled cross-and up-sell activities.

From 2016 to 2018, Karin worked as a Customer Service Quality Manager at Elisa. Karin'smain goal was to ensure high quality customer service in all service channels, which involved activities such as measuring performance, training customer service representatives, improving processes, and analyzing customer feedback.

Returning to Elisa Eesti AS in 2018, Karin assumed the role of IT Project Manager/IT portfolio manager. Later, they transitioned to the position of Information Technology Business Analyst in 2020. Further details of this role, including the end date, are not provided.

Karin Nõlvak obtained their Master's degree in Business from TalTech – Tallinn University of Technology between 1997 and 2001.