Fatima Malik

Fatima Malik is a Principal Technical Support Analyst at Elixir Technologies, with extensive experience in creating and maintaining Salesforce dashboards, providing dedicated support for Tier 2 issues, and collaborating across teams. Previously, Fatima served as a Support Account Manager, bridging communication between Fortune 500 clients and various functional teams, while focusing on customer relationship management and knowledge base enhancement. Fatima has also undertaken significant projects such as migration to new builds and development of a customer support portal. Additional roles include Technical Support Analyst, Graduate Trainee Engineer at PakGulf Construction Ltd., and Technical Consultant at Elixirnet Pvt. Ltd. Fatima holds a Bachelor of Engineering in Electrical Engineering from the National University of Science and Technology, Pakistan.