Gregory McDonald

Gregory McDonald has a diverse work experience in Customer Success roles. Gregory most recently worked at Ellucian as a Principal Customer Success Manager, where they focused on understanding the capabilities of Ellucian Solutions and optimizing customer subscriptions and services. Prior to that, they worked at Outcome Chains, Inc. as a Senior Customer Success Manager, where they were responsible for increasing adoption and satisfaction among enterprise-level clients. Gregory also worked at Emory University as a SaaS Customer Success Implementation Manager, where they helped optimize implementations and advised various departments on rollout timelines. Additionally, Gregory has experience as an Implementation Success Manager at PeopleFacts and as a Customer Success Manager and Client Relationship Director/Account Manager at iCIMS, where they provided assistance, troubleshooting, and effective communication to customers.

Gregory McDonald attended La Jolla High School from 1996 to 1999. Gregory then enrolled at San Diego State University, where they pursued a degree in Kinesiology with a focus on Athletic Training from 1999 to 2005.