Ena Jacobsen

Ena Jacobsen has a diverse work experience. Ena is currently the Head of Business Operations, Global at eloomi, where they are responsible for leading process improvement projects and change management to support critical goals within the Customer Success and Product teams. Prior to this role, Ena was the Head of Customer Success, Global at eloomi, where they led the transition of the Onboarding Specialists team into a full-fledged Customer Success team and expanded their role to cover the entire customer lifecycle. Ena also grew the team from 8 to 18 and established new Customer Success processes and training curriculum. Before joining eloomi, Ena worked as a Customer Success Manager and a Sales Development Representative at eloomi.

In addition to their experience at eloomi, Ena has also worked as a Recruiter at Statum and as a Recruitment Specialist at SYSTRA. Ena started their career at AIESEC Denmark, where they held the positions of Country Manager and Director of Talent & Information Management. In these roles, they oversaw day-to-day operations, managed employees and branches, and was involved in project management, business development, and long-term strategy creation.

Ena Jacobsen completed their Bachelor of Arts degree in International Studies with a minor in Economics at Ateneo de Davao University from 2010 to 2014. Prior to their university education, they participated in the Special Science Class Program (NODE) at Davao City National High School. No specific start or end years were provided for this program.