James Cohen

James Cohen is a Senior Field Service Engineer at EmblemHealth since March 2023, specializing in analyzing and designing solutions for enterprise hardware, software, and network infrastructure while collaborating with IT teams to resolve complex technical issues. Prior experience includes roles such as Tech Lead at Cognizant, where responsibilities encompassed researching and implementing PC solutions, building and certifying Windows desktop images, and managing equipment repairs. James also served as a Senior Helpdesk Analyst at NTT DATA, providing Level 2 technical troubleshooting, and held various positions in technical support and IT system analysis across several companies, including facilitating service for multiple locations at Lincoln Financial Group and offering desktop support at KDSA Consulting, LLC. Education includes a Bachelor's Degree in Computer Information Systems from Devry Institute and an Associate's Degree in Business Management from Five Towns College.