John W. Russo

John W. Russo is a seasoned professional in the health insurance sector, currently serving as Manager of Process Quality - Operational Excellence at EmblemHealth since April 2005. In this role, John leads a team of five Senior Quality Auditors, focusing on enhancing operational quality within the organization. Prior to EmblemHealth, John worked at HIP Health Plan Of New York as a Senior Quality Analyst, where responsibilities included conducting post-payment audits and managing audit findings. John's earlier experience includes roles at Vytra Health Plans, where duties ranged from operational process auditing to claims examination. John holds training in Leadership and Process Improvement and is an alumnus of Quinnipiac University.