Verónica Ortega

Verónica Ortega has a diverse work experience spanning several roles and companies. Currently, they are the COO at emBlue, a position they have held since April 2023. Prior to this, they worked as the Regional Customer Services Manager at emBlue from April 2021 to April 2023. Before joining emBlue, Verónica worked at Banco de Córdoba as a Senior Project Manager from October 2020 to March 2021. Verónica also briefly served as the Head of Innovation and Technology at WOW! Customer Experience from August 2020 to October 2020.

Verónica's earlier work experience includes positions at Telecom Argentina and Telecom Personal Argentina. At Telecom Argentina, they held the role of Senior Manager of Customer Care and Sales Operations from November 2017 to August 2019. Verónica also served as the Quality and Improvement Management Manager where they designed and implemented a quality strategy to improve customer experience.

At Telecom Personal Argentina, Verónica held various roles throughout their tenure. Verónica worked as the Sales and Post-Sale Channels Operations Manager from January 2007 to January 2017, where they managed the contracting strategy for contact centers and controlled supplier performance. Verónica also served as the Data Mining Project Manager from January 2005 to January 2007, where they provided data analysis support for decision-making and generated predictive models. Additionally, Verónica worked as the IT Manager - Software Development from August 1999 to May 2005, responsible for maintaining and developing CRM systems.

Overall, Verónica Ortega has a strong background in customer service management, project management, innovation, and technology, with extensive experience in the telecommunications industry.

Verónica Ortega has a diverse education history. Verónica obtained a Master's degree in Data Mining and Data Science from Universidad Austral, Buenos Aires, from 2020 to 2022. Prior to that, they completed a course on Process Management with IT at the same university in 2018. In terms of certifications, they are an Expert on Six Sigma Black Belt from Universidad Tecnológica Nacional, earned between 2019 and 2020. Verónica also pursued a Posgraduate degree in Applied Statistics to Research from Universidad Nacional de Córdoba between 2007 and 2009. Lastly, they hold an undergraduate degree in Systems Engineering from Universidad Católica de Córdoba, earned from 1989 to 1994. No information is available regarding the month or year of the obtained COPC certification from Kenwin Brasil - COPC Implementation Partner.