Fernando Lam Wu

Fernando Lam Wu is a Senior Customer Support Engineer at Embraer, a position held since April 2003, where responsibilities include managing customer account activities, optimizing operational processes, and ensuring high-quality service delivery. Fernando provides technical support for Embraer aircraft, promotes solutions to operational difficulties, and coordinates aircraft retrofit services. Prior experience at Embraer as a Customer Support Specialist in the Powerplant and AOG Division involved troubleshooting and supporting service difficulties for the worldwide fleet. Fernando also worked as a Maintenance Engineer at MASA - Airline Maintenance Corp., where maintenance programs and technical solutions for the airline fleet were developed. Holding a Bachelor in Science in Aeronautical Engineering from Instituto Universitario Politecnico de las Fuerzas Armadas Nacionales, earned from 1989 to 1994, Fernando has demonstrated extensive expertise in customer support and technical engineering within the aviation sector.