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Gonzalo Cobos

Tier 1 Customer Support Expert at Emburse

Gonzalo Cobos has a diverse work experience spanning various industries and roles. Gonzalo most recently worked at Emburse as a Tier 1 Customer Support Expert, starting in July 2022. Prior to that, they held positions at TDCX as an Associate Client Solutions Manager on behalf of LinkedIn from February 2022 to July 2022, and as an Online Media Consultant on behalf of LinkedIn from June 2021 to January 2022. In their role as an Online Media Consultant, they were responsible for campaign set-up and management, optimization and recommendations, and reporting.

Before joining TDCX, Gonzalo worked at H10 Hotels as part of the front office staff from June 2017 to June 2021. Gonzalo handled VIP guest relations, booking and occupancy management, and night audit responsibilities. Gonzalo also briefly worked at SNC RELAIS SPA PARIS ROISSY as a Receptionist from March 2017 to June 2017.

In addition, Gonzalo gained experience at Europcar as an Operations Specialist from July 2015 to October 2016, where they focused on fleet management and cash handling operations. Prior to that, they worked at Pret A Manger as an Assistent Manager from June 2010 to October 2014, where they contributed to customer service, team management, and stock control.

Gonzalo's work experience also includes a role as a Receptionist at Hotel Londra from June 2008 to December 2008, where they provided tourist information, handled check-in and check-out procedures, and managed bookings.

Gonzalo Cobos completed their education in the field of Tourism. From 2015 to 2017, they attended Hotel escuela comunidad de Madrid, where they pursued studies related to tourism. Prior to that, from 2007 to 2008, they obtained a High Technical Degree in Information and Tourist Marketing from Escuela de hosteleria y tursimo alcala de Henares. Additionally, Gonzalo Cobos has obtained several certifications in various fields, such as Excel, Google Ads, leadership, marketing effectiveness, account management, marketing tools, email writing, lead generation, content marketing, customer segmentation, Salesforce analytics, B2B marketing, social media marketing, business presentations, marketing analytics, marketing fundamentals, marketing on LinkedIn, and presenting technical information with stories. These certifications were obtained from LinkedIn at different times between 2021 and 2022.

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Timeline

  • Tier 1 Customer Support Expert

    July, 2022 - present