Gillian Heltai

Gillian Heltai is an experienced executive currently serving as the Chief Customer Officer at Haus since September 2024 and as an Operator in Residence at Emergence Capital since May 2022. In this role, Gillian collaborates with founders and leadership teams, focusing on customer retention, growth strategies, organizational design, and leadership hiring. Additionally, Gillian serves as an advisor and board observer at Forma and has previously held advisory roles at Lattice. Gillian's extensive background includes serving as SVP of Client Services and Chief Customer Officer at Talkdesk, where the company was recognized for its premier service experience. Prior experience includes senior leadership roles at comScore, where responsibilities ranged from leading digital media solutions to overseeing sales operations. Gillian holds an MBA from Stanford University and a degree in Commerce from the University of Virginia.