Laura Gonsalves

ERM is CT's Premier Supplemental EMS Staffing Firm. We provide highly motivated and skilled EMS professionals to volunteer ambulance services in communities across the state thereby solving the common challenges all volunteer EMS agencies face. ERM also provides quality EMS training and educational programs, as well as client related consulting and administrative services. ERM is committed to ensuring Volunteer services keep their ambulances staffed and on the road. A partnership with ERM allows the service to continue to provide quality care with often greatly improved response times during critical hours (especially daytime). With experienced, caring and dedicated ERM staff integrated into your schedule, overburdened volunteers gain peace of mind and the ability to focus on those areas that often go by the wayside. ERM can help your service develop a comprehensive, ongoing, structured plan to attract, recruit, train and develop new volunteer members. Improved staffing can help remove the "burn-out"​ factor from the current membership and increase retention of existing staff. The shortage of Volunteers nationwide is reaching crisis levels, and statistics continue to show that more EMTs are leaving the field every year than are becoming certified. Meanwhile, an aging population and increasing use of the Emergency Department for primary care is creating additional call volume for even the most rural areas. The majority of employees at ERM are volunteers in their hometowns and truly understand the challenges facing all of us.