Silvia Herrera

Silvia Herrera is a seasoned operations leader with extensive experience at Emerios, where roles have included Senior Manager of Operations, Operations Manager, Assistant Operations Manager, and Operations Supervisor since July 2008. In the current position, Silvia excels in overseeing the Operations Area, driving operational excellence, and achieving client KPIs. Previous responsibilities encompassed enhancing operational efficiency and customer service, implementing safety regulations, and managing training materials. Prior experience includes serving as an Operations Supervisor at Teleperformance from 2005 to 2008. Silvia's educational background includes a degree in Digital Product Design from Colectivo23, Digital Marketing from Coderhouse, and various certifications in e-Learning and organizational coaching from Centro de e-Learning UTN FRBA.