Sharon Carpenter MStJ, BITS

Quality and Education Services Manager at Emersion Systems

Sharon Carpenter MStJ, BITS has a diverse background with experience in various industries and roles. Sharon has held positions in Emersion Systems, where they worked as a Quality and Education Services Manager, responsible for training programs, knowledge sharing strategies, team management, and implementing the Enterprise Operating System. Sharon also developed a new Training Certification program for Emersion Channel Partners.

At St John Ambulance (Vic), Sharon served as a Divisional Officer, Training, and was responsible for two portfolios related to training and induction of new First Aid volunteers. Sharon developed recruitment initiatives, created an effective new member program and training, and handled administrative tasks. Additionally, they worked as a New Member Coordinator at the same organization, overseeing the induction process and ensuring smooth onboarding.

Sharon also has experience as a freelancer, providing strategic and consultative advice on technology use to achieve business objectives. Sharon has over 16 years of experience in the online environment and the SDLC.

In their roles at Emersion Software Systems, Sharon served as a Business Operations Manager, QA Manager, and Project Manager. Sharon was responsible for software quality, end user help, customer-facing release notes, and ensuring smooth handover between teams and clients. Sharon also performed the Project Manager function for new clients, developed and maintained processes for onboarding projects, and implemented ConnectWise into Emersion's business.

Other experiences include working as the Head of Communications Committee at Go Girl Go for IT, where they were responsible for advertising, media releases, website management, and more. Sharon also worked as a Project Manager & Business Analyst at Affirm Software Group, managing projects, conducting business analysis, providing technical recommendations, and managing testing efforts. Additionally, they served as a Senior Project Manager at Education Services Australia and a National Project Manager at the Australian Health Practitioner Regulation Agency.

Sharon's early experiences include working as an IT Program Supervisor/Project Manager at the Medical Practitioners Board of Victoria and as a New Member Program Coordinator at St John Ambulance - Stonnington. In these roles, they were responsible for new member induction, recruitment initiatives, program development, and administrative tasks.

Overall, Sharon Carpenter MStJ, BITS has a wide range of experience in leadership, training, project management, and business analysis, with a strong focus on technology and education.

Sharon Carpenter MStJ, BITS has a diverse educational background spanning different periods. From 1990 to 1995, they attended Padua College, completing their primary education during this time. Later, between 2005 and 2011, Sharon pursued their Bachelor of Information Technology & Systems degree at Monash University, focusing on the study of Business Systems. More recently, in 2021 and 2022, they engaged in further education at St John Ambulance Australia (VIC), where they obtained a TAE40116 Certificate IV in Training and Assessment, specializing in Adult Learning.

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Org chart

Timeline

  • Quality and Education Services Manager

    February 1, 2023 - present

  • Head of Education and Training

    March, 2020

  • Business Operations Manager

    October, 2018

  • QA Manager

    March, 2015

  • Project Manager

    October, 2012

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