James Waterfall

James Waterfall is currently the Group Customer Support and Service Management Director at EMIS Health, overseeing a significant budget and a large team of colleagues. Previously, at SITA, James led a team across four continents and implemented operational improvements. At Vodafone, James managed worldwide sites and led a major deployment project. In their earlier roles at Cable & Wireless and McDonald's, James excelled in operations management and achieved notable successes. With a degree in Chemistry and Management from the University of Leeds, James has a strong background in customer service, operations, and strategic development.