KC Niñal

KC is a highly skilled Product Onboarding Specialist with a proven track record in successfully guiding clients through the onboarding and implementation process. With a background as a Quality Assurance Manager for ProxyScrape and a Customer Onboarding Manager for Billsby, KC has gained extensive experience in developing streamlined onboarding strategies and ensuring customer success.

At Emotive.io, KC is responsible for leading the onboarding process, working closely with clients to understand their unique needs and objectives. Her expertise in identifying pain points, evaluating client requirements, and creating customized onboarding plans has consistently resulted in increased customer satisfaction and retention.

KC brings exceptional organizational skills and a keen attention to detail that allow them to effectively manage multiple client onboarding projects simultaneously. Her strong interpersonal and communication skills enable her to build trust and develop strong relationships with clients, fostering long-term partnerships.

With a passion for delivering outstanding customer experiences, KC is dedicated to ensuring seamless transitions for clients as they integrate Emotive.io's innovative solutions. Her ability to adapt to changing priorities and problem-solve in real-time positions them as a valuable asset to both Emotive.io and its clients.

Outside of the office, KC enjoys staying up-to-date with the latest industry trends, attending conferences, and continuously seeking opportunities for professional growth. Notably, she holds an SMS Strategy Certificate from Klaviyo, further enriching her skill repertoire.

She also enjoys spending time exploring the outdoors and engaging in creative hobbies.

KC holds a Business Management degree and is excited to leverage her expertise and enthusiasm to contribute to Emotive.io's continued success in delivering exceptional product onboarding experiences.