Vishal Singh Khatri

Vishal Singh Khatri has a wealth of experience in leadership development and operations excellence. Vishal began their career in 2003 as a Customer Service Representative at EXL. In 2004, they took on the role of Team Lead- US/ UK Inbound & Outbound Sales at United Telecoms Limited, India. The following year, they became a Team Lead at Aegis Limited. In 2006, they were an Asst Manager at Indecomm Global Services, where they steered a process for U.S. Mortgage (voice based tax certifications and pay-offs, title search, policy retrieval). From 2009 to 2015, they were a PROJECT LEADER/MANAGER at E Tech Inc., designing SOPs, handling inbound sales conversion and CSAT, and leading Operations Excellence of the same account. Finally, from 2015 to present, they have been the Director, Operations & Business Transformation at EMPClaims, capitalizing on their expertise in leadership development, taking VP-level role to spearhead entire US Healthcare Operations (RCM) / Service Delivery Functions.

Vishal Singh Khatri's education history includes a Bachelor of Engineering in Industrial Engineering from Bangalore University between 1995 and 1999, and prior to that, they attended Gujarat University from 1981 to 1994. Vishal also holds certifications in ITIL 4 Foundation from AXELOS Global Best Practice obtained in March 2020, Six Sigma Black Belt (CSSBB) from Concept Business Excellence Pvt. Ltd. obtained in October 2018, Project Management Professional from Project Management Institute obtained in August 2011, and ALTA (American Land and Title Association) Level 1 from Land and Title Institute.