Fiona Mulligan

As Chief Experience Officer, Fiona is responsible for all aspects of service delivery for Employer Direct, with a particular focus on member and provider experience. Prior to joining EDH as the Chief Experience Officer, Fiona led the service transformation of the customer experience delivery model at both bswift and Conduent as the senior executive responsible for all aspects of service operations and client delivery for employee sponsored benefits. Fiona’s organizational responsibility spanned over nine U.S. locations in addition to five global locations, with over 4,000 employees and over 200 benefits administration clients. Fiona is originally from Dublin, Ireland and attended the Dublin Institute of Technology, earning her degree in Marketing and Business Administration.