Barbara Higgins

Barbara Higgins has a diverse work experience in various leadership positions. Barbara served as the Independent Director at EMPLOYERS, supporting governance during a period of growth and change. At Duke Energy Corporation, they retired as the Chief Customer Officer after implementing strategies to improve customer experience, resulting in a significant increase in NPS. From 2011 to 2019, they were an Independent Director at DeVry University, contributing to the academic integrity of the institution. Barbara also had a role as the Chief Customer Officer at Allstate Insurance, where they developed customer experience management practices and led operational functions. Earlier in their career, they held executive positions at United Airlines and The Walt Disney Company, focusing on global market research, customer experience, and operations.

Barbara Higgins has a Bachelor of Science degree in Hotel Administration from Cornell University. Barbara also holds a Master of Business Administration degree with a specialization in Marketing from the University of Florida - Warrington College of Business. The exact start and end years of their education are not provided.