Shadae Norris is a highly experienced IT professional with a strong background in help desk and technical support roles. Currently serving as a Senior Help Desk Technician at Empower AI since June 2022, Shadae has held various positions including Senior Help Desk Analyst at Ironclad Technology Services and Technical Services Analyst Lead at SAIC. With expertise in quality assurance, ticket handling processes, and performance metrics analysis, Shadae has significantly contributed to improving service delivery and customer support across multiple organizations. Shadae's educational background includes a Bachelor of Science in Criminal Justice/Law Enforcement Administration and a Bachelor's degree in Information Technology, complemented by a Master of Science in Criminal Justice and Corrections.
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