M. Heather Clapprood

M. Heather Clapprood is currently working as a L&D Training Specialist at EMS Management & Consultants, Inc. Previously, Heather worked as a Service Operations Trainer at Zocdoc, handling client accounts and communicating patient care outcomes. With experience in customer service roles at Amazon and Wells Fargo, Heather has demonstrated a strong professional demeanor and empathy in dealing with customer needs. Additionally, Heather has a background in marketing, production, and managing operations at various companies, showcasing a diverse skill set in communication, leadership, project management, and innovation.