Jeff Cann

Jeff Cann has a strong background in customer success, holding various leadership positions throughout their career. In their most recent role as the Director of Customer Success at Enable, they are responsible for ensuring customer satisfaction and success. Prior to that, Jeff worked as a Customer Success Coach at Catalyst Software, where they provided coaching and guidance to individuals aspiring to become customer success leaders. Jeff also served as the VP of Customer Success at Wrk, Fiix Software, Shutterstock Custom, Maropost, and Sysomos, where they implemented strategies to drive customer satisfaction and retention. Before transitioning to the customer success field, Jeff gained experience in account management and analytics at comScore and Matchstick Inc. Jeff began their career as an Assistant Media Executive at The Media Company.

Jeff Cann's education history includes a degree in Economics, focusing on Macro and Micro Economics, from McMaster University. In 2013, they also attended the University of Toronto to study Professional Sales Management. Additionally, they obtained a certification as a Net Promoter Certified Associate from the Net Promoter Certification in April 2015. Apart from formal education, Jeff has acquired several additional certifications. Jeff became certified as a Certified Accelerator, Activator, and Architect of Competitive Intelligence from Crayon in March 2023. Furthermore, in the same month and year, they received certifications in Data Visualization for Data Analysis and Analytics, Goal Setting: Objectives and Key Results (OKRs), and OKRs to Drive Alignment, Autonomy, and Accountability in a Hybrid Workplace, all from LinkedIn.