Rohit Maurya

Rohit Maurya is a Customer Success Manager at Enact Systems. Rohit has over 8 years of experience in customer service and operations management.

Rohit started their career in 2010 as an Assistant Manager at C31 Support Services Pvt. Ltd. in Hyderabad. Rohit was responsible for managing clinical recruitment services for Quintiles, a global biopharmaceutical company. In this role, they gained experience in scoping, design, and resource mobilization.

In 2011, Rohit transitioned to UnitedHealth Group as a Dept Manager. Rohit was responsible for overseeing the daily operations of the department and ensuring that budgeted objectives were met. Rohit also developed and implemented contingency plans to ensure uninterrupted business operations. Rohit was successful in improving customer satisfaction scores through regular relationship calls and identifying training opportunities for customers.