Santiago Pohl

Santiago Pohl is an experienced IT professional with a diverse background in technical support and customer service. Currently serving as a Help Desk Specialist at Encantado Technical Solutions, Santiago has previously held positions as a Technical Support Agent at HP and a Corporate Service Desk Agent at Leidos, providing Tier 1 support for desktop issues. Additional experience includes roles as a Food Service Worker at Lovelace Health System, Election Support I/II at Bernalillo County Bureau of Elections, and an Alarm Specialist at Alarm Communications, demonstrating strong problem-solving skills and a commitment to customer satisfaction. Santiago also possesses multiple IT certifications from Intellitec College and a GED obtained from CNM Workforce Center.