Ashley Klosterman

Ashley Klosterman is a seasoned professional with extensive experience in service excellence and customer success management. Currently serving as Service Excellence Lead at Encore Technologies since May 2022, Ashley drives innovation by analyzing service delivery processes, developing knowledge management strategies, and overseeing product lifecycle while ensuring quality assurance and continuous improvement. Previously, Ashley held various roles at Pomeroy from June 2010 to May 2022, including Customer Success Manager, Operations Manager, and Asset Manager, focusing on identifying gaps in asset management systems and establishing metrics for success. Earlier experience includes a position as Depot Admin at Visual Solutions Distributing, Inc. from June 2009 to May 2010.