Brandon Rayls

Brandon Rayls is a seasoned professional with extensive experience in IT service management and program management. Currently serving as the Director of Workspace at Encore Technologies since October 2019, Brandon oversees the delivery of Workspace services and strategies, collaborating with various teams to enhance service portfolios. Prior to this role, Brandon worked as a Program Manager at Getronics from January 2016 to October 2019, where responsibilities included client relationship management and service delivery aligned with business outcomes. With a foundational background at Pomeroy from April 2005 to January 2016, Brandon held multiple positions including Service Operations Manager, Service Desk Manager, and Account Manager, focusing on optimizing service offerings and leading teams to provide effective IT solutions. Brandon holds ITIL v3 certification and has a history of achieving results through strong business development and resource management skills.