James Reed

James Reed is an experienced IT professional with a diverse background in help desk management and executive support across several organizations. Currently serving as Help Desk Manager at Encoura, James provides guidance and mentorship to the help desk team while fostering collaboration with other IT departments. Previous roles include Lead Desktop Support Technician at Netsmart, where James directly supported C-Suite executives and acted as an escalation point for the service desk, and Sr Enterprise Desktop Engineer at Johnson County Community College, where James specialized in support for Mac systems. With experience dating back to 2009 at the U.S. District Court, James has consistently delivered high-level technical support, managed teams, and assisted with software testing and implementation throughout a career that spans various technical support roles. James holds a BSBA degree from the University of Central Missouri.