Natalia Olievschi is a customer service and logistics specialist currently employed at Menarini Stemline since March 2024. Prior experience includes a role as a Customer Service Representative at Catalent Pharma Solutions from October 2021 to March 2024, where management of the order-to-cash flow for over 500 orders monthly was key, alongside training initiatives on JD Edwards. From April 2015 to June 2020, Natalia served as Customer Service Team Lead at Katoen Natie, where a significant reduction in customer complaints was achieved through root cause analysis and team management. Earlier positions include Customer Service Representative, handling client communications across North America and Europe. Academic credentials include a Master of Science in Procurement, Logistics, and Supply Chain Management from The University of Salford and two advanced degrees in Economics and Business from Universitatea de Stat din Moldova.