Kelly Irwin Adu'Elohiym

Kelly Irwin Adu'Elohiym has a diverse work experience spanning various industries. Kelly currently holds the position of Director of Customer Experience & Processing Operations at Endpoint since the start of 2023. Prior to this role, they served as the Director of Customer Experience at the same company from February 2022 to January 2023.

Before joining Endpoint, Kelly worked at DoorDash as the Senior Manager of Merchant Experience Strategy & Operations from September 2019 to January 2022. Their responsibilities included overseeing the merchant experience and developing operational strategies.

Kelly also has experience in the healthcare sector, specifically at Banner Health, where they worked as the Director of Patient Experience Operations from May 2015 to September 2019. In this role, they led the reinvention of the customer experience program and implemented various listening posts to gather feedback. Kelly successfully migrated mailed surveys to a digital platform, resulting in cost savings and increased customer feedback volume.

Prior to Banner Health, Kelly worked at the State of Arizona as a Financial Data Analyst from July 2013 to May 2015. Kelly collaborated with Regional Council teams to determine early childhood programming priorities and manage grant funding. Kelly also conducted data audits and made recommendations for subsidy re-allocations.

In addition, Kelly gained industry experience at Insight as a Client Master Data Analyst from January 2011 to July 2013. Kelly focused on improving enterprise client master data quality through audits and data analysis.

Earlier in their career, Kelly worked at Walgreens as a Central Utility - Process Advisor from June 2009 to December 2010. Kelly provided guidance to data entry specialists and trained low performers. Kelly also served as an Employment Coordinator, Microenterprise Development Program Coordinator, and Job Developer at the International Rescue Committee from 2005 to 2009, where they assisted clients, mediated conflicts, and provided technical assistance to small business owners.

Overall, Kelly Irwin Adu'Elohiym has a wealth of experience in customer experience, operations, data analysis, and program coordination across various industries.

Kelly Irwin Adu'Elohiym has pursued a comprehensive education with a focus on political science and government. At the International Secondary School Eindhoven, Kelly successfully completed the International Baccalaureate program. Kelly then enrolled at Emory University for a Dual Bachelor of Arts degree in Political Science and Middle Eastern Studies, with a minor in Arabic Language. Continuing with their academic pursuits, Kelly obtained a Master of Science degree in Comparative Politics from The London School of Economics and Political Science (LSE).