Ian Halliday

Ian Halliday is a seasoned professional with extensive experience in operational management, business improvement, and team leadership across various sectors. Currently serving as Business Improvement Manager at Energia since October 2021 and as Training and Quality Manager at EnergiaGroup since January 2021, Ian has previously held roles including Billing Team Lead at Power NI and Operations Manager at PwC | Operate, focusing on complex AML/KYC remediation projects. Ian's background also includes significant experience in managing service operations at Power NI, overseeing multiple customer channels and back-office processing, and delivering results as a Manager at CCEA. Additionally, Ian demonstrated proficiency in sales management at Capita and Prudential Life Assurance, leading teams to achieve sales targets within non-advice telephony platforms.