The Energy Ombudsman (formerly Ombudsman Services) provides a free and easy to use dispute resolution service for consumers in the energy sector.

If you’re looking to raise a dispute with your energy supplier (gas, electric, heat networks, green deal or network operators) get in touch or visit our website for more information. www.energyombudsman.org

Energy

Utilities

Energy Ombudsman

Energy Ombudsman's headquarters in Warrington, United Kingdom

Daniel Bowler

Queen Phemelo

Katherine Dalziel

David Pilling

Jonathan Lenton

Andrea Evans-Bilham

This department focuses on resolving conflicts and managing disputes effectively within the organization.

Dispute Resolution

This department is responsible for conducting thorough investigations and analyses to address various inquiries and issues.

Investigations Department

This department ensures efficient and effective management of operational processes and resources.

Operations Management

This department handles all customer inquiries and provides assistance to enhance client satisfaction.

Customer Support

This department focuses on managing and nurturing relationships with clients to ensure satisfaction and retention.

Client Relations

This department manages and oversees compliance with regulations and guidelines within the energy sector.

Energy Ombudsman

Org chart

Teams

Dispute Resolution

Investigations Department

Operations Management

Customer Support

Client Relations

Regulatory Affairs

Offices

Energy Ombudsman

Org chart

Teams

Dispute Resolution

Investigations Department

Operations Management

Customer Support

Client Relations

Regulatory Affairs

Offices

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